Question 1

Do you offer open‑box delivery in Karachi?

Accepted Answer

Yes. We offer open‑box delivery across Karachi so you can inspect your items at the time of delivery. If something looks wrong, you can report it immediately and we’ll make it right.

Question 2

How do I place an order?

Accepted Answer

You can order in three ways:
1) Quick order (recommended): Add items to your cart and follow checkout instructions if available.
2) Message us: Click "Message us" to contact our support on Instagram with the product name/ID and quantity.
3) Phone / WhatsApp: If provided, use the contact number for direct ordering.

After you contact us we'll confirm availability, provide payment instructions, and arrange delivery.

Question 3

What payment methods do you accept?

Accepted Answer

We accept bank transfers and major local digital wallets. Payment details are sent when your order is confirmed. For large or wholesale orders we can provide invoice/payment terms on request.

Question 4

How long will delivery take?

Accepted Answer

Delivery times depend on your location and item type:
- Ready-made items: typically 2-7 business days within the country.
- Customized items: 7-21 business days depending on the request.

We’ll confirm an estimated delivery date after you place your order.

Question 5

Do you ship internationally?

Accepted Answer

Not by default. We primarily ship locally. If you need international shipping, message us with your country and postcode for a quote and custom duties guidance.

Question 6

Can I return or exchange an item?

Accepted Answer

We accept returns or exchanges on faulty or incorrect items if reported within 7 days of delivery. For hygiene reasons, some items (for example earbud tips, custom engraved pieces) may be non-returnable — we’ll note that on the product page when applicable. Contact us with photos and your order number to start a return.

Question 7

Do you offer customization or engraving?

Accepted Answer

Yes — many products are customizable (colors, text engravings, sizes). Custom work may require extra time and cost. Use the "Customize" option on the product page or message us with your requirements for a quote.

Question 8

Are product prices and stock accurate?

Accepted Answer

We update prices and stock frequently, but occasional mismatches can occur for fast-moving items. If an item is out of stock after you order, we will contact you to offer alternatives or a full refund.

Question 9

I'm a business — do you do wholesale?

Accepted Answer

Yes. We offer wholesale pricing for bulk orders. Please message us with your requirements (product IDs, quantities, and desired delivery schedule) and we’ll provide a commercial quote.

Frequently Asked Questions